DHL reduced scanning times, cut error rates and improved their analytics & reporting, with a custom software solution that Steer73 developed.
This solution included complex hardware integrations, PC software, cloud services and a data analytics package.
Custom software development (shipment scanning software & hardware integrations), Power BI reporting dashboards, admin portal, PC app, technical support, system maintenance, hosting & cost management.
In addition to the expertise needed to integrate with the latest hardware, the size of this hardware, alongside its cost, meant that obtaining physical test machine to test the software on during the development process was not feasible.
Determined to provide the most robust service and maintain the predictability of timelines, we built a series of virtual test rigs.
Would users be wearing gloves in winter? Would the strip lights cause glare on the tablet screen?
Our UX & UI team needed to ensure that the user experience was perfectly designed for the physical setting the system was to be used in.
The system we were building not only needed to replace a number of legacy systems but also integrate seamlessly with existing ones, including the warehouse management system.
Quite simply, these processes need to happen, without fail and without delay.
The system would be used to scan millions of shipments for one of the UK's largest food retailers.
Shipment scanning time was reduced by over 80%, allowing increased volume to pass through warehouses in less time.
By replacing a labor-intensive, manual task, staff time per shipment was significantly reduced.
The system now alerts users in real-time when shipments are missed or errors occur.
Detailed dashboards and data are now available to make more informed decisions, feeding through to a better experience for both DHL and their customers.
Giving management the ability to understand their business better on the ground level.
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