Restaurant loyalty app for Boojum

Boojum are a casual Mexican burrito bar with award winning food at great prices. They have over 15 outlets across Ireland and Northern Ireland.

They had a successful paper-based loyalty programme that they wanted to digitise in order to take advantage of the benefits a digital customer experience can provide.

Client

Boojum

Services provided

Mobile app development

Case study on Boojum

The challenge

Boojum had an extremely successful paper-based loyalty scheme and a very loyal customer base using this. They wanted to transition to a digital loyalty system and gain the advantages an app provides – more direct marketing, customer engagement, and a platform for longer term growth.

Importantly, the system had to be developed around existing infrastructure – for instance their ePOS system and online ordering were already in place, so we needed to develop a solution that worked within the constraints of these third-party systems.

The approach

We worked closely with Boojum to understand how the scheme currently operates, understand the brand and create a user experience that matches the expectations of their customer demographic. .

We also worked with their third-party suppliers to develop an integration that enabled us to deliver a good customer experience, while working with the parameters of existing systems.

The solution

The Boojum app was released for iOS and Android and was quicky adopted as a customer favourite, rising to the top 50 in Apple's ranking for restaurant and food apps

It was an especially important tool through the COVID-19 crisis, providing a convenient way for customers to order food.